- To receive adequately water and sanitation services at a right time.
- To receive correct information at a right time.
- To receive clarifications about water and sanitation services.
- To ask for water meter testing Performance.
- Confidentiality to customer’s information/ customer’s information to be secured.
IRUWASA customer has the following Responsibilities:-
- Timely payment for water and sanitation services for sustainable services.
- To notifying the Authority on the damaged infrastructures of water and sanitation services, water leaks and any illegal connections to rescuer water loss.
- Proper keeping of IRUWASA infrastructures like water meter and pipes.
- Proper use of water services for the required purposes.
- To ensure environmental protection to water sources and upkeep of waster water stabilization ponds.
- Proper use of sewer networks.