Customer Rights

• To receive adequately water and sanitation services at a right time.
• To receive correct information at a right time.
• To receive clarifications about water and sanitation services.
• To ask for water meter testing Performance.
• Confidentiality to customer’s information/ customer’s information to be secured.

Customer Responsibilities

IRUWASA customer has the following Responsibilities:-

• Timely payment for water and sanitation services for sustainable services.
• To notifying the Authority on the damaged infrastructures of water and sanitation services, water leaks and any illegal connections to rescuer water loss.
• Proper keeping of IRUWASA infrastructures like water meter and pipes.
• Proper use of water services for the required purposes.
• To ensure environmental protection to water sources and upkeep of waster water stabilization ponds.
• Proper use of sewer networks.