RESPONSIBILITIES OF ICT UNIT

• Responsible for ICT governance and formal controls over IT systems

• To Prepare ICT budget, project, strategic and network capacity planning

• To enforce and updating of IT policies (compliant to Auditor General)

• Liaise with ICT Service Providers and Vendors

• Management of Service Level Agreements (SLA)

• To supervise all related ICT projects

• Legalization of all software

• Updating and maintain ICT disaster recovery plans

• Responsible for support and maintenance of IRUWASA systems

• To maintaining the standards for server installations and applications

• Support, maintain and monitoring of all application/file servers

• To administer and support of the LAN/WAN infrastructure

• To support and maintain Active Directory end users

• Responsible for procurement of new hardware and software

• To enhances Service Delivery using information and computing.

• To ensuring the integrity of data, improving Services Delivery, and fostering a bright technological future for IRUWASA

• To improve and enhance the ICT platform in alignment with the need for business to have higher productivity.

• To ensure that the business objectives of delivering services to the customers are met